Your privacy matters to us. This page explains what personal data gobet collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines. Please read this carefully before using our platform.
Last updated: June 2025
At gobet, we treat your personal information with the same care you'd expect from any trusted entertainment platform operating in the Philippines. This Privacy Policy is designed to be straightforward and easy to understand — not buried in legal jargon. We collect only what we need, use it only for the purposes described below, and never sell your data to third parties. Our practices are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which governs how personal data must be handled by organisations operating in the Philippines.
When you register for a gobet account, we collect the information necessary to verify your identity and process your transactions securely. This includes your full legal name, date of birth, Philippine mobile number, email address, and a copy of a valid government-issued ID such as a PhilSys card, passport, or driver's licence. During the normal course of using our platform, we also collect technical data such as your device type, browser version, IP address, and session activity logs — this helps us maintain platform security and improve the experience for all players. Payment-related data, including your GCash or Maya account reference and bank transaction identifiers, is collected solely to process deposits and withdrawals in Philippine pesos. We do not store full card numbers or mobile banking PINs on our systems. All data collection occurs transparently at the point of registration, deposit, or identity verification and is never done covertly.
The personal data you provide is used for five core purposes: verifying your identity and age eligibility before your account is approved; processing deposits, withdrawals, and bonus credits accurately and in Philippine pesos; detecting and preventing fraudulent activity, duplicate accounts, and any misuse of promotional offers; communicating account-related updates, security alerts, and service notifications to your registered email or mobile number; and complying with our regulatory obligations, including know-your-customer (KYC) requirements. We may also use anonymised, aggregated data — data from which all personally identifying details have been permanently removed — to analyse platform usage trends and improve our sports betting and live casino services. Your data will never be used to build advertising profiles or sold to marketing companies, data brokers, or unrelated third parties.
gobet shares your personal data only in the limited circumstances described here. We work with a small number of trusted service providers — including our payment processing partners (such as GCash and Maya infrastructure providers), identity verification services, and our licensed gaming platform provider — who require access to certain data to perform their services on our behalf. All such partners are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose personal data where required to do so by Philippine law, a court order, or a lawful request from a regulatory or law enforcement authority. Outside of these situations, your personal data is not shared, sold, rented, or disclosed to any external party without your explicit written consent.
We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Stored personal data is held in access-controlled environments with strict internal permission policies — only staff with a legitimate operational need can access identifiable player data, and all such access is logged and audited. We conduct regular internal reviews of our data handling practices and update our security controls as new risks emerge. In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission of the Philippines in accordance with the timelines and requirements set out under the Data Privacy Act of 2012.
As a player in the Philippines, you have clear rights over your personal data under the Data Privacy Act. You have the right to be informed about what data we hold and why; the right to access a copy of your personal data upon request; the right to correct inaccurate or outdated information in your account; the right to object to or restrict certain types of processing; and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team using the address listed in the footer of this page. We will acknowledge your request within five business days and respond fully within the timeframe required by applicable law. We will never penalise you for exercising your privacy rights.
We retain your personal data for as long as your gobet account remains active and for a minimum period thereafter as required by our regulatory and legal obligations — typically five years following account closure, in line with anti-money-laundering requirements applicable in the Philippines. Once the retention period expires, your identifiable data is securely deleted or permanently anonymised. This Privacy Policy may be updated from time to time to reflect changes in our services, applicable law, or best practice. When material updates are made, we will notify you via your registered email or through a visible notice on the platform before the changes take effect. Continued use of gobet after the effective date of any update constitutes your acceptance of the revised policy. If you have any questions about this policy or how we handle your data, visit our FAQ page for further guidance.
The key points of how we handle your data, summarised for quick reference.
Your personal information is never sold, rented, or shared with advertisers or data brokers. It is used solely to operate your account and keep the platform secure.
All data you send to and from gobet is protected by TLS encryption. Stored data is held in access-controlled systems with regular security audits.
You can access, correct, or request deletion of your data at any time. We respond to all privacy requests within the timelines required under Philippine law.
Now that you know how gobet protects your data, you can enjoy sports betting and live casino games in the Philippines knowing your information is in safe hands. Create your account today or check our FAQ if you have more questions.